National Pawnbrokers Association Talk
The first thing one notices when visiting any one of the five Gems N’ Loans locations is how clean and welcoming the stores feel – closer to a jewelry store than a typical pawn shop. Gems N’ Loans prides itself in creating a professional and inviting environment, and also in being very selective about the items it carries. By policy, the stores will not buy or sell weapons or junk, and much of the higher-end jewelry that they sell is certified by the Gemological Institute of America. All locations stay open until 7 p.m., seven days a week, in order to offer their customers as much flexibility as they may need to access the products or services they require. Employees are exceptionally friendly, knowledgeable, and highly professional, which is all a reflection of the surprisingly rigorous process by which they are selected and trained. In a business that serves people who are often in less-than-ideal circumstances, having employees who can work well together and understand the customer’s needs is crucial.